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No. The correction is designed to startle, not hurt. Think of it like a static shock from touching a doorknob in winter—surprising, but not painful. Clinical research has proven this type of correction is harmless.
Our GentleSteps™ training starts at barely perceptible levels—what we call "just a tickle"—and only increases to what's necessary for your dog's breed and temperament. Most dogs learn to respect the boundary from the audio warning alone and rarely receive corrections after training.
We offer a complete money-back guarantee. If we can't contain your pet, you get a full refund.
That said, in 15+ years and 2,500+ installations, we've only encountered 5 dogs we couldn't train. Our 99.5% success rate comes from proper training and customizable settings—we can adjust for virtually any dog's temperament.
Yes. We have "No Run Thru" settings specifically designed for determined dogs. We've successfully contained German Shepherds, Huskies, Pit Bulls, and other breeds that other companies couldn't handle.
If you've been told by another company that your dog can't be contained, give us a call. We've fixed many "failures" from competitors.
Yes! Our collars have ultra-low settings that work well for cats. We've contained many cats, especially for keeping them out of specific areas indoors or preventing them from leaving the property outdoors.
Absolutely. Each pet gets their own collar with customized settings. Your 10-pound terrier and your 80-pound lab will have completely different programming—appropriate for their size and temperament.
Most installations take 2-4 hours. Larger properties or complex layouts may take longer. We'll give you a time estimate when we quote your project.
No. We bury the wire 1-3 inches deep using specialized equipment that creates a small slit in the ground. Within a week or two, you won't be able to see where the wire was installed. It won't affect lawn mowing or landscaping.
No problem. We work around sprinkler systems all the time. We'll locate your sprinkler lines and route the wire to avoid them. Our installers are experienced with irrigation systems.
Yes. The transmitter and collars come with you. You'll just need new wire installed at your new property. If you move within our service area, we can do the reinstall. If you move elsewhere, Pet Stop has dealers across North America who can help.
We do an initial training session on installation day. Then you continue training at home for about 7-10 days. Most dogs understand their boundaries within the first few days; the extra time is for reinforcement and exposure to distractions.
Yes—and that's a good thing. We train you and your dog together so you understand how the system works and how to reinforce the training. You'll know exactly what to do if any issues come up.
The white flags we install along the boundary help your dog visually identify where the boundary is during training. Dogs learn to associate the flags with the warning beep. After a few weeks, we remove them and your dog will remember the boundary without them.
Simply remove the collar before taking your dog for a walk or car ride. We recommend waiting until after the initial training period is complete before taking your dog across the boundary—usually about 2 weeks.
About once a month, depending on how active your dog is. The collar has a low-battery indicator so you'll know when it needs charging. Just plug it in overnight.
The transmitter has a wire-break alarm that alerts you if the wire is damaged (from digging, landscaping, etc.). Give us a call and we'll come repair it. Wire breaks are our most common service call and we can usually locate and fix them quickly.
Our rechargeable systems come with UltraCare—a lifetime warranty that covers manufacturing defects AND accidental damage. If your dog chews the collar or it gets damaged, you pay a small deductible instead of full replacement cost. Standard systems have a 2-year warranty.
The system won't work without power. For homes prone to outages, we offer a battery backup that keeps the system running for hours to days, depending on the outage length. The battery recharges automatically when power returns.
Just call us. We'll walk you through adjustments over the phone at no charge. If you have the LINK collar, you can also adjust settings yourself through the app.
Yes. We repair wire breaks and provide service for Invisible Fence®, PetSafe®, DogWatch®, Dog Guard®, and most other brands. We also sell compatible replacement collars and batteries.
We're available Monday-Friday 8am-6pm and Saturday-Sunday 9am-5pm. For emergencies (like a dog that got out), we do our best to respond quickly outside normal hours.
We're happy to help. Give us a call or send an email.